Buying guide
Limo Dispatch Software Feature Checklist: 40 Things to Verify Before You Buy
What should you check before buying limo dispatch software?
Verify forty things across nine areas: booking channels, dispatch console, driver app, pricing rules, corporate accounts, payments, reporting, compliance and exit terms. The decisive checks are pricing twenty historical jobs correctly, running a farm-out end to end, and getting the data export format in writing.
Booking channels (1–5)
- Branded booking website with instant quote
- Branded passenger app in both app stores under your name
- Phone bookings with caller ID lookup
- Corporate booking portal for account clients
- Quote-to-booking conversion without re-keying
Dispatch console (6–12)
- Live map with vehicle status
- Drag-and-drop or one-click assignment
- Conflict and double-booking warnings
- Multiple dispatchers on the same board without collisions
- Unassigned-job alerts with escalation time
- Return leg and multi-leg handling
- Shift and availability view
Driver app (13–19)
- Job accept and decline with reason
- Navigation handoff to Google or Apple Maps
- On-the-way, arrived, on-board and completed statuses
- Waiting time timer that feeds the fare
- Proof of completion: signature or photo
- Works on poor mobile data and recovers cleanly
- Driver earnings visibility
Pricing and rate rules (20–25)
- Point-to-point, hourly, per-mile and zone pricing
- Airport fixed rates with waiting and parking
- Surcharges: night, holiday, extra stops, child seats, meet-and-greet
- Vehicle-class multipliers
- Discounts and promo codes
- Prices twenty of your historical jobs to the cent
Accounts, payments and reporting (26–34)
- Corporate accounts with cost centres and PO references
- Consolidated monthly invoicing
- Credit limits and payment terms
- Card payments, saved cards and pre-authorisation
- Refunds and partial refunds
- Driver pay and commission reporting
- Revenue by source, client and vehicle class
- Exportable reports in CSV
- Accounting export or integration
Affiliates, compliance and exit (35–40)
- Farm-in and farm-out with agreed rates and reconciliation
- Affiliate network support such as GNet
- Driver licence and vehicle document expiry tracking
- Data protection and retention settings appropriate to your market
- Documented data export format, in writing
- Notice period and price-review clause, in writing
About the author
Sunil Shrestha has spent 18 years building dispatch and booking technology for ground transport. He has onboarded more than 250 limo, chauffeur and private hire operators across the US, UK, Australia and the Gulf, and writes Ridxo's pricing, migration and platform comparison guides.
Sunil Shrestha on LinkedInSee Ridxo pricing before you talk to sales
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